Frequently Asked Questions

Short answers to the questions readers ask us most. If yours is not here, email help@jarvisu.com.

Products

What do you sell?

Three kinds of printed paper goods: reading journals for logging and rating the books you read, book tracker posters you color in as you finish each book, and bookmarks, sold singly, in sets or with a printed name.

What are the products made of?

They are paper products. Journals are bound, posters are flat paper prints, and bookmarks are cut from printed paper. Each product page lists the sizes and options available.

Do posters come framed?

No. Book tracker posters are shipped as unframed prints. Sizes such as 8×10 in, 11×14 in and 16×20 in, where offered, fit standard frames sold in those sizes.

What pens work best?

That depends on the pen. Gel pens, colored pencils and fine-liners are popular choices. Heavier markers can show through paper, so try your pen on a back page or corner first.

Can I add a name?

Yes, on products marked as personalized, such as name-cover journals and name bookmarks. Type the name in the field on the product page and check the spelling carefully; we print exactly what you enter. See Customization.

Orders and shipping

How long until my order arrives?

Production takes 2–4 business days. Shipping within the United States then takes 5–8 business days.

How much is shipping?

Shipping is free on all orders to US addresses. International shipping is available; cost and delivery time vary by destination and are shown at checkout.

How do I track my order?

We email a tracking number when your order ships. You can also look it up on our Track Your Order page.

Which payment methods do you accept?

Visa, Mastercard, American Express, Discover, Apple Pay and Google Pay, processed by Stripe.

Changes, returns and problems

Can I change or cancel my order?

Within 24 hours of checkout you can change or cancel at no cost. After that, cancelling an order that has not shipped carries a 15% fee. Shipped orders cannot be cancelled but can be returned.

What is your return policy?

You can request a return within 30 days of delivery for unused items. A 15% restocking fee applies unless the return is because of our mistake. Read the full Return Policy.

My item arrived bent or misprinted. What now?

Email us within 7 days of delivery with your order number and photos. We will reprint it or refund it at no extra cost. Details are on the Warranty & Damage Policy page.

Is there a warranty?

Because these are paper goods, there is no time-based warranty. Print, binding and cutting defects are handled under our damage policy.

When can I reach you?

Our support hours are Monday – Friday, 9:00 AM – 5:00 PM (GMT+7). Emails sent outside those hours are answered the next business day.