Enter your order number and the email address you used at checkout to see the current status of your Jarvis U order. Your order number is in the confirmation email we sent after payment.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

What the status means

  • Processing: payment is confirmed and your journal, poster or bookmark is being printed and packed. This step takes 2–4 business days.
  • Completed: the order has left production and is with the carrier. US deliveries usually take 5–8 business days from here.
  • Cancelled or Refunded: the order was cancelled or refunded; you should have an email from us explaining it.

Carrier tracking

When your package ships, we email you the tracking number and a link to the carrier’s tracking page. New labels can take a day to show their first scan. If your order contains more than one item, they may arrive in separate packages, each with its own number.

Tracking looks stuck?

If there has been no update for several business days, or the expected delivery window has passed, email us your order number and we will check with the carrier.

Email
help@jarvisu.com
Support hours
Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)