This page explains how cancellations, returns and refunds work for orders placed at Jarvis U. Our products are printed to order, so the timing of your request affects what we can do.
Cancelling an order
- Within 24 hours of checkout: you can cancel free of charge and receive a full refund.
- After 24 hours, before the order ships: printing may already be underway, so a 15% cancellation fee is deducted from the order total and the remainder is refunded.
- After the order ships: it can no longer be cancelled, but you may return it under the terms below.
To cancel, email us with your order number. The time your email reaches us is the time we use.
30-day return window
You may request a return within 30 days of the delivery date. Items should be unused and in the condition they arrived in: journals without writing, posters not colored in, trimmed or mounted, and bookmarks undamaged. Returning items in their original packaging helps keep them flat and clean on the way back.
Restocking fee
Returns made for reasons that are not our error, such as choosing a different size, changing your mind or no longer needing a gift, carry a 15% restocking fee, which is deducted from your refund.
How to start a return
- Email us your order number, the items you want to return and the reason.
- We reply with the return address and instructions. Please do not send anything back before you receive them.
- Pack paper items so they cannot bend or get wet. Posters travel best rolled in a tube or flat between stiff card.
- Once the return arrives and we have checked it, we process your refund and let you know by email.
Items that arrive damaged or printed incorrectly
If an item reaches you torn, creased, water-marked, misprinted, badly cut, loosely bound, or with a personalized name that does not match what you entered at checkout, tell us within 7 days of delivery. Include your order number and photos of the item and the packaging. In these cases there is no restocking fee and no need to pay for anything; we will reprint the item or refund it, depending on what you prefer and what went wrong. Details are on our Warranty & Damage Policy page.
Refund method and timing
Refunds are sent to the original payment method used at checkout. We email you when the refund has been issued; how long it takes to appear on your statement depends on your card issuer or payment provider.
Contact
- help@jarvisu.com
- Support hours
- Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)