Customization
Some Jarvis U products can carry a name, so a reading journal or bookmark clearly belongs to one reader. This page explains how personalization works and what to check before you order.
Which products can be personalized
- Reading journals with the “Personalized name cover” option.
- Bookmarks with the “Personalized name” option.
Book tracker posters and standard journals or bookmarks are printed with the design shown and do not take custom text.
How to add your text
- Open the product and choose the personalized option.
- Type the name into the text field on the product page. Any character limit is shown next to the field.
- Check the spelling, spacing and capital letters carefully. We print the text exactly as entered.
- Add the item to your cart and check out as usual.
Changing a name after you order
Email us with your order number and the corrected text as soon as you can. Changes are free within 24 hours of checkout. After that, printing may have begun and the change may not be possible; cancellation after 24 hours carries a 15% fee.
What we cannot print
- Logos, characters, book covers, titles or artwork owned by someone else.
- Offensive, hateful or unlawful text.
If an order includes text like this, we will contact you, and we may cancel it with a full refund.
Timing
Personalized items follow the same schedule as everything else in the store: 2–4 business days for production and 5–8 business days for delivery within the US.
Returns on personalized items
Personalized items follow our standard Return Policy. If the printed name does not match what you entered at checkout, report it within 7 days of delivery and we will reprint or refund it at no cost.
Questions about a name or design
- help@jarvisu.com
- Support hours
- Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)