Warranty & Damage Policy

Jarvis U products are paper goods: journals, unframed posters and bookmarks. Paper wears with use, so we do not offer a time-based product warranty. What we do cover is the quality of the item as it leaves production and arrives at your door.

What is covered

Print, binding and cutting defects are handled under this damage policy. That includes:

  • Printing problems: smudged or faded ink, missing or misaligned sections, wrong design, or a personalized name that does not match the text you entered at checkout.
  • Binding problems: journal pages that are loose, out of order or missing, or a cover that has come away from the pages.
  • Cutting problems: crooked trimming, cut-off text or edges that are torn.
  • Shipping damage: items that arrive creased, bent, crushed, torn or wet.

What is not covered

  • Normal wear from writing, coloring, carrying or handling.
  • Ink bleed or show-through from pens and markers you use on the pages.
  • Fading or curling caused by sunlight, humidity or heat after delivery.
  • Damage from framing, mounting, tape or adhesives.
  • Spelling errors that were entered at checkout.

How to report a problem

Contact us within 7 days of delivery and include:

  1. your order number;
  2. clear photos showing the defect or damage;
  3. photos of the outer packaging, especially if the item was damaged in transit.

Once we have reviewed the photos, we will reprint the item or refund it. You will not be charged a restocking fee or asked to pay for a replacement shipment. If we need the item sent back, we will tell you how.

Caring for your paper goods

  • Test pens and markers on the back page or a corner before filling in a whole tracker.
  • Keep journals and posters away from direct sunlight, moisture and heat to limit fading and warping.
  • If a poster arrives rolled, lay it flat under a few heavy books for a day before hanging or framing.
  • For hanging without a frame, removable mounting putty or poster strips are gentler on the paper than tape.
  • Store bookmarks flat when not in use so the corners stay neat.

Contact

Email
help@jarvisu.com
Support hours
Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)