Shipping Policy
Each Jarvis U journal, poster and bookmark is printed after you order it. The time until it reaches you has two parts: making the item, then carrying it to your door.
Timeline at a glance
| Step | Time |
|---|---|
| Production (printing, binding or trimming, packing) | 2–4 business days |
| Transit within the United States | 5–8 business days |
| Total to a US address | about 7–12 business days |
Business days are Monday to Friday and do not include public holidays. Production starts once your payment has been confirmed.
Shipping costs
Shipping is free on every order delivered to an address in the United States. There is no minimum order amount. The shipping line at checkout shows the final cost before you pay.
International orders
International shipping is available; cost and delivery time vary by destination. The shipping cost for your address appears at checkout. Import duties, taxes or customs fees charged by the destination country are set by local authorities and are the responsibility of the recipient.
Orders with several items
If your order contains different products, such as a journal and a poster, they may be printed in different places and arrive in separate packages. Each package gets its own tracking number.
How posters and bookmarks are packed
Posters are shipped unframed, either flat or rolled depending on size, with protection against bending. Journals and bookmarks are packed so corners and covers are not crushed in transit. If something still arrives damaged, see our Warranty & Damage Policy.
Tracking
When your order leaves production we email you a tracking number. You can also check status on our Track Your Order page. Tracking may take a day or so to show movement after the label is created.
Address accuracy
Please check your shipping address before you pay. If you notice a mistake, email us as soon as possible, ideally within 24 hours of checkout, while the order can still be changed. We cannot redirect a package once it is with the carrier.
Lost or late packages
If tracking stops updating for several business days, or the delivery window has passed, contact us with your order number and we will follow up with the carrier.
Questions
- help@jarvisu.com
- Support hours
- Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)