Contact Us
Questions about a reading journal, a tracker poster size or a name you want printed on a bookmark? Our team answers by email, and every message gets a reply from a real person.
- help@jarvisu.com
- Support hours
- Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)
Write to help@jarvisu.com. Email keeps your order details, spellings and photos in one place, which makes it easier for us to sort things out quickly and accurately.
Support hours
Monday – Friday, 9:00 AM – 5:00 PM (GMT+7). Messages sent outside these hours or on weekends are answered on the next business day.
Help us help you faster
- About an existing order: include your order number and the email address used at checkout.
- Changing a personalized name: send the exact spelling you want. Requests within 24 hours of checkout are the easiest to change, before printing starts.
- Something arrived bent, torn or misprinted: attach clear photos of the item and the packaging, and contact us within 7 days of delivery.
- Before you buy: tell us which product you are looking at and what you would like to know, such as poster size or how many books a tracker holds.